FAQs - Online Payment, Shipping Options for Pillow, Mattress, Duvet Orders<title> <meta name="description" content="We will solve all your queries regarding updation and cancellation of orders. There are online payment options available or alternatively you can email us." /> <meta name="keywords" content="pillow, mattress, duvet." /> </head> <link rel="stylesheet" type="text/css" href="../style/style.css"> <script type="text/javascript" src="../script/indexflag1.js"></script> <body leftmargin="0" rightmargin="0" topmargin="0" bottommargin="0"> <table border="0" cellpadding="0" cellspacing="0" align="center"> <tr> <td width="775">  <table border="0" cellpadding="0" cellspacing="0"> <tr> <td> <table border="0" cellpadding="0" cellspacing="0" style="border-right:solid 1px #f4d6ff;border-left:solid 1px #f4d6ff;border-top:solid 1px #f4d6ff;border-bottom:solid 1px #f4d6ff;"> <tr> <td> <table border="0" cellpadding="0" cellspacing="0" width="775" style="padding-top:5px;padding-left:2px;padding-right:2px;">  <tr> <td> <table border="0" cellpadding="0" cellspacing="0" width="725" align="center" class="statusbar" style="padding-top:5px;padding-left:0px;padding-right:2px;"> <tr><td height="8"></td></tr> <tr><td align="right" colspan="21" style="padding-right:5px;"><a href="../shopping/view_cart.php" class="statusbar" title="View Cart" ><img src="../images/home/shopping-cart.jpg" width=13 height=11 alt="View Cart" border="0"> View Cart (0)</a></td></tr> <tr> <td> <table cellpadding="0" cellspacing="0" border="0" width="750"> <tr> <td align="center"><a href="../aboutus/aboutus.php" title="ABOUT US" class="statusbar">ABOUT US</a></td> <td align="center"><a style="color:#919191;">|</a> <td align="center"><a href="../mattresses/mattresses.php" title="MATTRESSES" class="statusbar">MATTRESSES</a></td> <td align="center"><a style="color:#919191">|</a></td> <td align="center"><a href="../duvets/duvets.php" title="DUVETS" class="statusbar" style="text-decoration:none;">DUVETS</a></td> <td align="center"><a style="color:#919191;">|</a></td> <td align="center"><a href="../pillows/pillows.php" title="PILLOWS" class="statusbar" style="text-decoration:none;">PILLOWS</a></td> <td align="center"><a style="color:#919191">|</a></td>  <td align="center"><a href="../clientele/clientele.php" class="statusbar" title="CLIENTELE">CLIENTELE</a></td> <td align="center"><a style="color:#919191">|</a></td> <td align="center"><a href="../testimonial/index.php" title="TESTIMONIALS" class="statusbar">TESTIMONIALS</a></td> <td align="center"><a style="color:#919191">|</a></td> <td align="center"><a href="../faqs/faqs.php" title="FAQs" class="statusbar">FAQs</a></td> <td align="center"><a style="color:#919191">|</a></td> <td align="center"><a href="../contact/contact.php" title="CONTACT US" class="statusbar">CONTACT US</a></td> <td width="5"><a style="color:#919191" align="center">|</a></td> <td style="padding-right:1px;padding-top:0px;" align="center" width="20"><a href="../index.php" title="HOME" class="statusbar" style=""><img src="../images/common/home-2.gif" vspace="2" border=0 alt="HOME"></a></td> </tr> </table> </td> </tr> <tr><td height="2"></td></tr> </table> </td> </tr> </table> </td> </tr>  <tr> <td> <table border="0" cellpadding="0" cellspacing="0"> <tr> <td><img src="../images/faqs/top-banner.jpg" alt="FAQs" title="FAQs" border="0" usemap="#top-image"></td> </tr> </table> </td> </tr> <tr> <td style="padding-left:25px;padding-top:10px;"> <table border="0" cellpadding="0" cellspacing="0"> <tr><td class="status" style="text-align:left;"><a href="/" title="Home" class="status">Home</a> >> FAQs</td></tr> <tr><td height="5"></td></tr> <tr><td class="homeInnerTilte"><b>FAQs</b></td></tr> <tr><td height="2"></td></tr> </table> </td> </tr> <tr><td width="775" height="5" background="../images/common/title-bar.gif"></td></tr> <tr><td height="30"></td></tr> <tr><td style="padding-left:25px;padding-right:25px;"> <table border="0" cellpadding="0" cellspacing="0" align="center" width="100%" class="data"> <tr> <td valign="absbottom"><img src="../images/faqs/right-image.jpg" vspace="3" alt="" border="0" align="middle"></td> <td valign="top" style="padding-left:15px;"><strong>How do I check the current status of my order? / How do I track my shipment?</strong></td> </tr> <tr><td height="10"></td></tr> <tr> <td colspan="2" style="padding-left:35px;">Currently we do not have an online facility to track your order. You are requested to contact us on +91 22 42224222 or <a href="mailto:info@hush.in?Subject=Track Order Request" title="info@hush.in" target="_blank" class="data">info@hush.in</a> to know the status. Please keep your Order number ready for reference.</td> </tr> <tr><td height="20"></td></tr> <tr> <td> </td> <td background="../images/common/vertical-stripe.gif" style="background-repeat:repeat-X;" height="1"></td> </tr> <tr><td height="10"></td></tr> <tr> <td valign="absbottom"><img src="../images/faqs/right-image.jpg" vspace="3" alt="" border="0" align="middle"></td> <td valign="top" style="padding-left:15px;"><strong>How do I contact you regarding my order? / How do I contact customer service?</strong></td> </tr> <tr><td height="10"></td></tr> <tr> <td colspan="2" style="padding-left:35px;">Our customer service department will be able to help you. You can contact “Mrs. Rukmini Bhandary” on +91 22 42224222, for any queries related to your order between 10 am and 8 pm ISD. Be sure to have your Order Number ready for our reference. Alternatively you can email us at <a href="mailto:info@hush.in?Subject=Order Enquiry" title="info@hush.in" target="_blank" class="data">info@hush.in</a></td> </tr> <tr><td height="20"></td></tr> <tr> <td> </td> <td background="../images/common/vertical-stripe.gif" style="background-repeat:repeat-X;" height="1"></td> </tr> <tr><td height="10"></td></tr> <tr> <td valign="absbottom"><img src="../images/faqs/right-image.jpg" vspace="3" alt="" border="0" align="middle"></td> <td valign="top" style="padding-left:15px;"><strong>What payment options are available?</strong></td> </tr> <tr><td height="10"></td></tr> <tr> <td colspan="2" style="padding-left:35px;">You can purchase online using your Credit Card. All major international and Indian credit cards are processed. We also accept all major Indian Debit Cards.</td> </tr> <tr><td height="20"></td></tr> <tr> <td> </td> <td background="../images/common/vertical-stripe.gif" style="background-repeat:repeat-X;" height="1"></td> </tr> <tr><td height="10"></td></tr> <tr> <td valign="absbottom"><img src="../images/faqs/right-image.jpg" vspace="3" alt="" border="0" align="middle"></td> <td valign="top" style="padding-left:15px;"><strong>I ordered and received a confirmation number at checkout, and I’m sure I included my valid e-mail address, but I have not received an e-mailed order acknowledgement yet, how come?</strong></td> </tr> <tr><td height="10"></td></tr> <tr> <td colspan="2" style="padding-left:35px;">Your mail server may have treated our email as spam and put it in your Junk folder. If this is the case, kindly put the hush.in domain in your white-list to allow all emails from the Hush website.</td> </tr> <tr><td height="10"></td></tr> <tr> <td colspan="2" style="padding-left:35px;">You can also email us at <a href="mailto:info@hush.in?Subject=Order Enquiry" title="info@hush.in" target="_blank" class="data">info@hush.in</a> with your order number, and we can help you with the status of your order.</td> </tr> <tr><td height="20"></td></tr> <tr> <td> </td> <td background="../images/common/vertical-stripe.gif" style="background-repeat:repeat-X;" height="1"></td> </tr> <tr><td height="10"></td></tr> <tr> <td valign="absbottom"><img src="../images/faqs/right-image.jpg" vspace="3" alt="" border="0" align="middle"></td> <td valign="top" style="padding-left:15px;"><strong>What are your shipping charges?</strong></td> </tr> <tr><td height="10"></td></tr> <tr> <td colspan="2" style="padding-left:35px;">Shipping costs are included at the time of checkout.</td> </tr> <tr><td height="20"></td></tr> <tr> <td> </td> <td background="../images/common/vertical-stripe.gif" style="background-repeat:repeat-X;" height="1"></td> </tr> <tr><td height="10"></td></tr> <tr> <td valign="absbottom"><img src="../images/faqs/right-image.jpg" vspace="3" alt="" border="0" align="middle"></td> <td valign="top" style="padding-left:15px;"><strong>Can I send gifts to my friends and relatives through Hush?</strong></td> </tr> <tr><td height="10"></td></tr> <tr> <td colspan="2" style="padding-left:35px;">Yes indeed! While ordering an item simply put the billing address as yours and the shipping address of the person whom you wish to gift the item to. The product shall be delivered to the shipping address and the bill to the billing address.</td> </tr> <tr><td height="20"></td></tr> <tr> <td> </td> <td background="../images/common/vertical-stripe.gif" style="background-repeat:repeat-X;" height="1"></td> </tr> <tr><td height="10"></td></tr> <tr> <td valign="absbottom"><img src="../images/faqs/right-image.jpg" vspace="3" alt="" border="0" align="middle"></td> <td valign="top" style="padding-left:15px;"><strong>Can I cancel an order or change the order once it is placed? / How do I return an item?</strong></td> </tr> <tr><td height="10"></td></tr> <tr> <td colspan="2" style="padding-left:35px;">To cancel an order, simply send us an email at <a href="mailto:sales@hush.in?Subject=Cancellation of Order" title="sales@hush.in" target="_blank" class="data">sales@hush.in</a>. Please note, however, that orders that have already been shipped out cannot be cancelled. If you are not satisfied with an item that you have purchased from us and wish to return it, simply email us at <a href="mailto:info@hush.in?Subject=Cancellation of Order" title="info@hush.in" target="_blank" class="data">info@hush.in</a> </td> </tr> <tr><td height="20"></td></tr> <tr> <td> </td> <td background="../images/common/vertical-stripe.gif" style="background-repeat:repeat-X;" height="1"></td> </tr> <tr><td height="10"></td></tr> <tr> <td valign="absbottom"><img src="../images/faqs/right-image.jpg" vspace="3" alt="" border="0" align="middle"></td> <td valign="top" style="padding-left:15px;"><strong>How do I change or update my order?</strong></td> </tr> <tr><td height="10"></td></tr> <tr> <td colspan="2" style="padding-left:35px;">Just send us an email at <a href="mailto:info@hush.in?Subject=Order Enquiry" title="info@hush.in" target="_blank" class="data">info@hush.in</a> with the requisite changes.</td> </tr> <tr><td height="20"></td></tr> <tr> <td> </td> <td background="../images/common/vertical-stripe.gif" style="background-repeat:repeat-X;" height="1"></td> </tr> <tr><td height="10"></td></tr> <tr> <td valign="absbottom"><img src="../images/faqs/right-image.jpg" vspace="3" alt="" border="0" align="middle"></td> <td valign="top" style="padding-left:15px;"><strong>How soon will I receive my order? What are the estimated number of days for delivery?</strong></td> </tr> <tr><td height="10"></td></tr> <tr> <td colspan="2" style="padding-left:35px;">We usually ship orders out the day your payment is reflected in our bank account. So you should receive your order within 7 – 10 days of placing it.</td> </tr> <tr><td height="20"></td></tr> <tr> <td> </td> <td background="../images/common/vertical-stripe.gif" style="background-repeat:repeat-X;" height="1"></td> </tr> <tr><td height="10"></td></tr> <tr> <td valign="absbottom"><img src="../images/faqs/right-image.jpg" vspace="3" alt="" border="0" align="middle"></td> <td valign="top" style="padding-left:15px;"><strong>How safe is it to shop online with a Credit Card?</strong></td> </tr> <tr><td height="10"></td></tr> <tr> <td colspan="2" style="padding-left:35px;">It is safe to use your credit card to make payment for your order. We use the latest encryption technology to ensure that information is transmitted from your browser to our servers safely over the internet on a Secure Socket Layer (SSL) link. We have a secure digital certificate from Verisign Inc., one of the world’s largest secure digital certificates issuing company.</td> </tr> <tr><td height="20"></td></tr> <tr> <td> </td> <td background="../images/common/vertical-stripe.gif" style="background-repeat:repeat-X;" height="1"></td> </tr> <tr><td height="10"></td></tr> <tr> <td valign="absbottom"><img src="../images/faqs/right-image.jpg" vspace="3" alt="" border="0" align="middle"></td> <td valign="top" style="padding-left:15px;"><strong>What’s the difference between a Credit Card and a Debit Card?</strong></td> </tr> <tr><td height="10"></td></tr> <tr> <td colspan="2" style="padding-left:35px;">A Debit Card is a deposit access product where you are using your own money in your bank account through the Debit Card.</td> </tr> <tr><td height="10"></td></tr> <tr> <td colspan="2" style="padding-left:35px;">A Credit Card can be called as an equivalent of a loan forwarded by the bank whenever you are using it. You get a temporary credit for an average of 45 days depending on the card issuer and billing cycle.</td> </tr> <tr><td height="20"></td></tr> <tr> <td> </td> <td background="../images/common/vertical-stripe.gif" style="background-repeat:repeat-X;" height="1"></td> </tr> <tr><td height="20"></td></tr> </table> </td></tr> <tr><td height="50"></td></tr> <tr> <td> <table border="0" cellpadding="0" cellspacing="0"> <tr> <td height="25" colspan="3" bgcolor="#d5a8e6" class="disclaimer" style="border-right:solid 0px #ffffff;padding-left:25px;"><a href="/" title="Hush - Home" class="disclaimer">Home</a> <span style="color:#ffffff"> | </span> <a href="http://www.pillowmattressduvets.com/aboutus/aboutus.php" title="About Hush" class="disclaimer">About Us</a> <span style="color:#ffffff"> | </span> <a href="http://www.pillowmattressduvets.com/mattresses/mattresses.php" class="disclaimer" title="Mattresses">Mattresses</a> <span style="color:#ffffff"> | </span> <a href="http://www.pillowmattressduvets.com/duvets/duvets.php" class="disclaimer" title="Duvets">Duvets</a> <span style="color:#ffffff"> | </span> <a href="http://www.pillowmattressduvets.com/pillows/pillows.php" class="disclaimer" title="Pillows">Pillows</a> <span style="color:#ffffff"> | </span> <a href="http://www.pillowmattressduvets.com/clientele/clientele.php" class="disclaimer" title="Clientele">Clientele</a> <span style="color:#ffffff"> | </span> <a href="http://www.pillowmattressduvets.com/testimonial/index.php" class="disclaimer" title="Testimonials">Testimonials</a> <span style="color:#ffffff"> | </span> <a href="http://www.pillowmattressduvets.com/faqs/faqs.php" class="disclaimer" title="FAQs">FAQs</a> <span style="color:#ffffff"> | </span> <a href="http://www.pillowmattressduvets.com/contact/contact.php" class="disclaimer" title="Contact Hush">Contact us</a></td> </tr> <tr> <td> <table border="0" cellpadding="0" cellspacing="0" bgcolor="#FF0000" width="775"> <tr> <td width="45" bgcolor="#d5a8e6" style="border-right:solid 1px #ffffff;padding-left:25px;" class="disclaimer"><a href="../sitemap/sitemap.php" title="Sitemap" class="disclaimer">Sitemap</a></td> <td width="70" bgcolor="#d5a8e6" style="border-right:solid 1px #ffffff;" class="disclaimer"><a href="../sitemap/disclaimer.php" title="Disclaimer" class="disclaimer">Disclaimer</a></td> <td width="627" height="25" bgcolor="#d5a8e6" class="disclaimer" style="text-align:right;padding-right:25px;">© Copyright 2009, Hush India Pvt. 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